This Refund Policy applies to products and services provided by ADVIAD INC. ADVIAD INC provides digital advertising technology, campaign management, media planning and buying, campaign optimization, analytics, reporting, and related marketing technology services to businesses and agencies.
Unless required by applicable law, all transactions are non-refundable and non-exchangeable.
We may, at our discretion, approve a full or partial refund where a refund request is submitted within 14 days of the transaction date.
Submitting a refund request does not guarantee that a refund will be approved. Each request will be reviewed individually based on the circumstances of the transaction and applicable legal requirements.
Refunds will not be provided where there is evidence of fraud, refund abuse, or other manipulative behavior.
Nothing in this Refund Policy limits or excludes any mandatory rights available to customers under applicable consumer protection laws.
Where applicable law provides a statutory right to withdraw from a transaction, cancel a purchase, or receive a refund, those rights will apply regardless of this Policy.
Customers may also be entitled to a refund or other remedy where a product or service is materially defective, not as described, or not fit for its intended purpose, as required by applicable law.
Depending on the customer's country of residence, statutory withdrawal or cancellation rights may apply.
Consumers in the European Union, European Economic Area, Switzerland, and the United Kingdom may have a statutory right to withdraw from certain digital content or service transactions within 14 days of the transaction.
For digital content or services, the statutory withdrawal right may cease once delivery, access, use, downloading, or performance has begun where the customer has provided the required consent under applicable law.
Customers in other jurisdictions may have different statutory cancellation or refund periods in accordance with their local consumer protection laws.
To request a refund, customers should contact us through our official support channels and provide sufficient information to identify the relevant transaction.
Refund requests should include the transaction details and a brief explanation of the reason for the request.
We will review the request and determine refund eligibility in accordance with this Refund Policy and applicable law.
Where a refund is approved, it will be processed using the original payment method where possible.
Approved refunds will generally be processed within 14 days. The time required for the refunded amount to appear in the customer's account may vary depending on the payment method, bank, card issuer, or other financial institution involved.
A refund may be issued in full or in part where appropriate.
If a customer experiences a material technical problem or an issue that prevents access to or use of a product or service as described, the customer should contact us so that we can investigate and attempt to resolve the issue.
Where the issue cannot reasonably be resolved and the customer is entitled to a remedy under applicable consumer protection law, an appropriate refund or other remedy will be provided.
Where a transaction is refunded, access to the relevant product, platform functionality, digital service, or other service associated with that transaction may be terminated.
Customers are encouraged to contact us regarding any billing or payment issue before initiating a chargeback or payment dispute with their bank, card issuer, or payment provider.
If a chargeback or payment dispute is initiated, access to the relevant product or service may be temporarily suspended while the matter is reviewed.
Nothing in this section limits any lawful right to dispute a transaction under applicable consumer protection laws or card scheme rules.
We may update this Refund Policy from time to time to reflect changes in applicable laws, regulatory requirements, our services, or our business practices.
The version of this Refund Policy that was in effect at the time of the relevant transaction will apply to that transaction.
If you have questions regarding this Refund Policy or would like to request a refund, please contact:
ADVIAD INC
Website: adviad.com
Email: [email protected]